User-Friendly ERP at the Right Price
We chose Kladana because of its competitive pricing and easy-to-use interface — especially in the production module. Managing product descriptions and images in one place really simplified things for us.
Get Free Kladana Support
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Get expert help whenever you need it — from setup to everyday questions about Kladana.
Free support
Submit your request via form or email us at [email protected]
2-level support team
Experts with topnotch knowledge
of Kladana features
1 working day
To get a response from our support team
2–7 working days
To create your custom documents & price tags
Human-centric approach
We listen, offer solutions, and guide you through any challenges
Currently, support services are available Monday to Friday 10 a.m. — 7 p.m. (IST) which corresponds
to 5:30 a.m. — 2:30 p.m. (London), 5:00 a.m. — 2:00 p.m. (Riyadh) and 12:30 p.m.
— 9:30 p.m.
(Kuala Lumpur)
Submit Your Questions
Send us your questions about Kladana’s modules and features.
Our senior product support expert will review them and reply by email with detailed explanations, screenshots, and pre-recorded videos of relevant.
Human-Centric Support
Basic Terms
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Available for all paid plans: Start, Growth, Business, and Business Plus. Customers can contact the support team via email at [email protected] or request form
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The number of sessions with the support team is not limited
Flow
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Reach out to the support team by submitting the request form or emailing us at [email protected]
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Expect a response to your inquiry during business hours: Monday — Friday 10 a.m. — 7 p.m. (IST)
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Most of the issues are resolved immediately. More complex ones may take longer and will be addressed during the working day
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Grant the support team quick access to your account by enabling permission in Kladana. This option may speed up your inquiry resolution
Restrictions
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We provide online support exclusively, offline options are not available
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We offer assistance in English language only
Issues We Can Help to Deal with
We offer guidance on various aspects of Kladana, including:
Filling in company details, adding users, and managing access rights
Creating or importing datasets: items, locations, counterparties, etc.
Creating transactions and utilizing reports, including filters and custom views
Customizing the app to suit your specific needs
Seek assistance when
- You are unsure about using a particular feature or executing specific tasks
- You need to customize printable documents or reports with additional fields — make sure to upload a layout in xls
- You want to create a unique price label design — don’t forget to provide a logo, some icons, and other visual content
- You wish to streamline business processes with automatic workflows for recurring events triggering specific actions, such as creating a shipment after receiving payment
We are unable
- To migrate all your product and transaction data to Kladana. However, we will guide you on how to do it yourself
- To provide full onboarding for every team member, including new employees joining after the initial onboarding
Find a Solution to Each Issue
To empower you and your team with self‑help resources for addressing Kladana‑related challenges, we offer a few options
Help Centre
- Read step‑by‑step guides categorized into sections such as inventory, production, financials, templates, etc.
- Learn how to perform tasks like partial production or bulk price editing
Video Tutorials
- Explore a library of 30+ videos covering the most popular Kladana features
- Discover how to conduct quality checks or customize print forms, among other topics
Kladana Testimonials
on Support
We chose Kladana over other solutions due to its robust features, scalability, and user-friendly interface. The decision was based on a thorough evaluation of various solutions, and Kladana stood out for its ability to meet our specific requirements and offer a seamless integration process.
With Kladana, we improved data accuracy, streamlined workflows, and boosted decision-making capabilities. The software played a crucial role in optimizing our data management practices, leading to increased operational efficiency and better business outcomes.
FAQ on Kladana Support and Onboarding
Onboarding
Initial settings and adjustments typically take a few days,
encompassing tasks like data migration and learning to use specific
features. The full Kladana ERP implementation process may span several
months, contingent upon your business requirements.
Yes, Kladana experts will assist in importing products, creating
transactions, and adjusting the app to suit your business needs. While
we can’t migrate your entire dataset, we provide tools and
guidance for a seamless transition.
No, it is up to the user to educate and onboard new
team members. Additionally, individual user education is not provided.
Get New Knowledge
Learn how to arrange business routines for manufacturing, wholesale, retail & e‑commerce
