User-Friendly ERP at the Right Price
We chose Kladana because of its competitive pricing and easy-to-use interface — especially in the production module. Managing product descriptions and images in one place really simplified things for us.
Get Free Kladana Support and Personal Onboarding Plan
5
1
1–3 onboarding sessions
The number of sessions depends on the chosen plan
Free support
By live chat, email, or form submission for all paid plans
2‑level support team
Experts with topnotch knowledge of Kladana features
5–15 minutes
To get a response from our support team
2–7 working days
To create your custom documents & price tags
Human-centric approach
We listen, offer solutions, and guide you through any challenges
Currently, onboarding and support services are available Monday to Friday 10 a.m. — 7 p.m. (IST) which corresponds to 5:30 a.m. — 2:30 p.m. (London), 5:00 a.m. — 2:00 p.m. (Riyadh) and 12:30 p.m. — 9:30 p.m. (Kuala Lumpur)
Seamless Demo & Onboarding
Welcome Call Before Demo
Our expert will engage with you to understand:
- Your business goals
- Challenges you face
- Areas of improvement in your business processes
Demos
The expert will conduct a few demos for you and your team, covering:
- Core Kladana features tailored to your business needs
- Advanced tasks like workflow setups and label customization, with the option to receive recorded sessions for reference
Onboarding
You’ll have up to 3 onboarding sessions via phone and video calls depending on your plan:
- Free and Start Plans: no onboarding
- Growth Plan: 1 session
- Business Plan: 2 sessions
- Business Plus Plan: 3 sessions
Onboarding is your personalized roadmap to harnessing the full potential of Kladana, customized to suit your business requirements
Human-Centric Support
Basic Terms
-
Available for all paid plans: Start, Growth, Business, and Business Plus, communication by live chat in the app or email
-
Online video or phone support is available for Business and Business Plus plans — we handle troubleshooting, software navigation, etc.
-
The number of sessions with the support team is not limited
Flow
-
Reach out to the support team via live chat in the app, email at [email protected], or by submitting the form
-
Expect a response to your inquiry within 5–15 minutes during business hours: Monday — Friday 10 a.m. — 7 p.m. (IST)
-
Most of the issues are resolved immediately. More complex ones may take longer and will be addressed during the working day
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Grant the support team quick access to your account by enabling permission in Kladana. This option may speed up your inquiry resolution
Restrictions
-
We provide online support exclusively, offline options are not available
-
We offer assistance in English and Hindi languages only
Issues We Can Help to Deal with
We offer guidance on various aspects of Kladana, including:
Filling in company details, adding users, and managing access rights
Creating or importing datasets: items, locations, counterparties, etc.
Creating transactions and utilizing reports, including filters and custom views
Customizing the app to suit your specific needs
Seek assistance when
- You are unsure about using a particular feature or executing specific tasks
- You need to customize printable documents or reports with additional fields — make sure to upload a layout in xls
- You want to create a unique price label design — don’t forget to provide a logo, some icons, and other visual content
- You wish to streamline business processes with automatic workflows for recurring events triggering specific actions, such as creating a shipment after receiving payment
We are unable
- To migrate all your product and transaction data to Kladana. However, we will guide you on how to do it yourself
- To provide full onboarding for every team member, including new employees joining after the initial onboarding
Find a Solution to Each Issue
To empower you and your team with self‑help resources for addressing Kladana‑related challenges, we offer a few options
Help Centre
- Read step‑by‑step guides categorized into sections such as inventory, production, financials, templates, etc.
- Learn how to perform tasks like partial production or bulk price editing
Video Tutorials
- Explore a library of 30+ videos covering the most popular Kladana features
- Discover how to conduct quality checks or customize print forms, among other topics
Kladana Testimonials on Onboarding
We chose Kladana over other solutions due to its robust features, scalability, and user-friendly interface. The decision was based on a thorough evaluation of various solutions, and Kladana stood out for its ability to meet our specific requirements and offer a seamless integration process.
With Kladana, we improved data accuracy, streamlined workflows, and boosted decision-making capabilities. The software played a crucial role in optimizing our data management practices, leading to increased operational efficiency and better business outcomes.
FAQ on Kladana Support and Onboarding
Onboarding
We don’t charge for onboarding. Sessions
are
included in your plan: Growth — 1 session,
Business — 2 sessions, and Business Plus —
3 sessions.
Initial settings and adjustments typically take
a few days, encompassing tasks like data migration and learning to use
specific features. The full Kladana ERP implementation process may span several
months, contingent upon your business requirements.
Yes, Kladana experts will assist in importing
products, creating transactions, and adjusting the app to suit your
business
needs. While we can’t migrate your entire dataset, we provide
tools
and guidance for a seamless transition.
No, it is up to the user
to educate and onboard new team members. Additionally, individual user
education is not provided.
Following the initial onboarding, users can continue
to receive help and guidance from Kladana support team to ensure
smooth
operations and address any emerging issues.
Support
Kladana support team assists with all features
relevant
to your business needs, operating Monday to Friday, from
10 a.m. to 7 p.m. (IST). During these hours, expect
a response within 5–15 minutes. Complex inquiries may take
a working day to resolve. There is no limit on the
number
of issues that can be addressed.
You have three options:
- Use live chat within the app
- Send your request via email [email protected]
- Submit the form
Our clients frequently express gratitude towards our
support team. Rather than boasting, it signifies the value and appreciation
we aim to deliver. Kladana support managers possess extensive
experience
and comprehensive knowledge of every software feature. They are committed
to resolving your issues and won’t leave you all alone with your
problem.
Contact our support team, specifying the
desired
amendments and providing all necessary data, such as a layout in xls
format, logos, or other visual content.
You can find step‑by‑step guides in the
Help Centre, covering topics such
as inventory management, production,
financials, and more. Video tutorials are available on our YouTube channel.
Get New Knowledge
Learn how to arrange business routines for manufacturing, wholesale, retail & e‑commerce
