Get Free Kladana Support and Personal Onboarding Plan

1–3 onboarding sessions

The number of sessions depends on the chosen plan

Free support

By live chat, email, or form submission for all paid plans

2‑level support team

Experts with topnotch knowledge of Kladana features

5–15 minutes

To get a response from our support team

2–7 working days

To create your custom documents & price tags

Human-centric approach

We listen, offer solutions, and guide you through any challenges

Currently, onboarding and support services are available Monday to Friday 10 a.m. — 7 p.m. (IST) which corresponds to 5:30 a.m. — 2:30 p.m. (London), 5:00 a.m. — 2:00 p.m. (Riyadh) and 12:30 p.m. — 9:30 p.m. (Kuala Lumpur)

Seamless Demo & Onboarding

Welcome Call Before Demo

Our expert will engage with you to understand:

  • Your business goals
  • Challenges you face
  • Areas of improvement in your business processes

Demos

The expert will conduct a few demos for you and your team, covering:

  • Core Kladana features tailored to your business needs
  • Advanced tasks like workflow setups and label customization, with the option to receive recorded sessions for reference

Onboarding

You’ll have up to 3 onboarding sessions via phone and video calls depending on your plan:

  • Free and Start Plans: no onboarding
  • Growth Plan: 1 session
  • Business Plan: 2 sessions
  • Business Plus Plan: 3 sessions

Onboarding is your personalized roadmap to harnessing the full potential of Kladana, customized to suit your business requirements

Human-Centric Support

Basic Terms
  • Available for all paid plans: Start, Growth, Business, and Business Plus, communication by live chat in the app or email
  • Online video or phone support is available for Business and Business Plus plans — we handle troubleshooting, software navigation, etc.
  • The number of sessions with the support team is not limited
Flow
  • Reach out to the support team via live chat in the app, email at support@kladana.com, or by submitting the form
  • Expect a response to your inquiry within 5–15 minutes during business hours: Monday — Friday 10 a.m. — 7 p.m. (IST)
  • Most of the issues are resolved immediately. More complex ones may take longer and will be addressed during the working day
  • Grant the support team quick access to your account by enabling permission in Kladana. This option may speed up your inquiry resolution
Restrictions
  • We provide online support exclusively, offline options are not available
  • We offer assistance in English and Hindi languages only

Issues We Can Help to Deal with

We offer guidance on various aspects of Kladana, including:

Filling in company details, adding users, and managing access rights
Creating or importing datasets: items, locations, counterparties, etc.
Creating transactions and utilizing reports, including filters and custom views
Customizing the app to suit your specific needs
Seek assistance when
We are unable
  • To migrate all your product and transaction data to Kladana. However, we will guide you on how to do it yourself
  • To provide full onboarding for every team member, including new employees joining after the initial onboarding

Find a Solution to Each Issue

To empower you and your team with self‑help resources for addressing Kladana‑related challenges, we offer a few options

Help Centre

  • Read step‑by‑step guides categorized into sections such as inventory, production, financials, templates, etc.
  • Learn how to perform tasks like partial production or bulk price editing

Video Tutorials

  • Explore a library of 30+ videos covering the most popular Kladana features
  • Discover how to conduct quality checks or customize print forms, among other topics

Kladana Testimonials on Onboarding

FAQ on Kladana Support and Onboarding

Onboarding

We don’t charge for onboarding. Sessions are included in your plan: Growth — 1 session, Business — 2 sessions, and Business Plus — 3 sessions.
Initial settings and adjustments typically take a few days, encompassing tasks like data migration and learning to use specific features. The full Kladana ERP implementation process may span several months, contingent upon your business requirements.
Yes, Kladana experts will assist in importing products, creating transactions, and adjusting the app to suit your business needs. While we can’t migrate your entire dataset, we provide tools and guidance for a seamless transition.
No, it is up to the user to educate and onboard new team members. Additionally, individual user education is not provided.
Following the initial onboarding, users can continue to receive help and guidance from Kladana support team to ensure smooth operations and address any emerging issues.

Support

Kladana support team assists with all features relevant to your business needs, operating Monday to Friday, from 10 a.m. to 7 p.m. (IST). During these hours, expect a response within 5–15 minutes. Complex inquiries may take a working day to resolve. There is no limit on the number of issues that can be addressed.

You have three options:

  1. Use live chat within the app
  2. Send your request via email support@kladana.com
  3. Submit the form
Our clients frequently express gratitude towards our support team. Rather than boasting, it signifies the value and appreciation we aim to deliver. Kladana support managers possess extensive experience and comprehensive knowledge of every software feature. They are committed to resolving your issues and won’t leave you all alone with your problem.
Contact our support team, specifying the desired amendments and providing all necessary data, such as a layout in xls format, logos, or other visual content.
You can find step‑by‑step guides in the Help Centre, covering topics such as inventory management, production, financials, and more. Video tutorials are available on our YouTube channel.